Through this workshop, we will examine how conflict occurs in the workplace between co-workers, with leadership or management, as well as with customers/patrons. As we work through developing our understanding of the phases of a conflict, we will gain knowledge, skills, and self-reflexivity for thriving during a conflict. Together, we will learn how conflict is a necessary aspect of effective communication and examine characteristics of conflict, strategies to address conflict, and how to avoid unproductive conflict.
Leave with ways to:
· Understand the phases of conflict.
· Apply conflict negotiation strategies to workplace situations.
· Increase self-awareness and understanding.
Conflict in the Library: Managing, Surviving, and Even Thriving?!
Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops and is a published author. As a communication expert, she is passionate about developing your communication power skills. From public speaking to professional storytelling to writing and editing services, and diversity, equity, and inclusion workshops, Dr. Stevie is passionate about the power of communication!
