We all have blind spots: We forget, we make mistakes, we disagree, and we misunderstand. Being able to give and take feedback is how we get back on track, improve productivity, and build trust and respect. Criticism does not necessarily require confrontation. But, many people have been wounded in poorly managed meetings, and most people suffer from some form of conflict avoidance. Preparation and practice can make difficult conversations easier and more productive. And the good news is that some issues are none of our business.
Learn why taking and giving feedback requires the same skills, why finding points of agreement can help navigate conflict, the differences between healthy and unhealthy conflict, the rules of engagement, responding to constructive feedback versus feeling attacked, and what do to when conversations are hijacked by gossip, rumor, red herrings, and hidden agendas.
Following this webinar, you will know how to:
• Resolve conflicts faster and more effectively.
• Reduce conflict avoidance.
• Make it more comfortable for others to seek out feedback.
How to Give and Receive Constructive Feedback
Pat Wagner is a trainer and consultant with over 40 years of experience working for libraries, universities, local government, nonprofits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.
