Libraries have become mental health hubs among their communities, encountering a diverse range of patrons from mild to serious mental illness. While interactions can range from well-intentioned engagements to incidents involving aggression or violence, a traditional library education does not formally equip you with addressing their needs or reporting structures. Daily exposure without adequate training makes library staff feel unprepared. The integration of mental health training allows libraries to respond with compassion and understanding. Discover how to proactively enhance your readiness by recognizing mental health needs and integrating proper responses, fostering a healthier work environment.
From this webinar, you will learn:
• Understanding mental illness prevalence in libraries
• How to equip yourself through skill development and identification
• Develop strategies and training for patron sensitivity
• Effective communication skills for collaborating patron needs
No Buy-In or Budget for Marketing? Here Are 20 Things You Can Do to Change That!
Kathy Dempsey wrote the popular how-to book The Accidental Library Marketer and founded her own marketing consultancy, Libraries Are Essential. Her work is dedicated to helping librarians and information professionals promote their value and expertise in order to gain respect and funding. Kathy has been the Editor of Marketing Library Services newsletter for 28 years and was formerly editor-in-chief of Computers in Libraries magazine. She's Founding Chair of the Library Marketing and Communications Conference.
