You are proud of your collection, your programs, your staff, and your services. But the details of how your library looks and sounds might be what people remember. What would a stranger notice driving into the parking lot for the first time, walking up to the front door, spending time in the front lobby, the basement, the stairs, or the collections? Can you look at your library workplace with fresh eyes and find ways to make it shine, even on a limited budget?
 
Do public service desks look messy or inviting? Are the far corners of the stacks neglected or well-lit? Is the children's area filled with art that appeals to adults–their ideas of what children like or what children actually like? Are there generic posters on the walls that might apply to any library, anywhere, or does the library decor reflect the communities and institutions it serves?
 
Topics include first impressions, removing well-beloved clutter, common fix-a-bles, the importance of light and color, improving signs, and keeping the library safe for the elderly, infirmed, and children. And how the physical environment can impact staff morale and library customer behavior.
 
Following this webinar, you will know how to:
• See their library as a visitor would.
• Create and prioritize a “fix-it” physical inventory for their library.
• Save money with inexpensive upgrades.
• Better support excellent customer service with an attractive and safe environment.