Item List

Adults Just Wanna Have Fun: Innovative Adult Programming Ideas

Audrey Barbakoff

Angry Patrons: Defusing, De-escalating and Improving Outcomes

Andrew Sanderbeck

Begin With One Step: How to Start Talking About DEI at Your Library

Maurice Coleman

Brand Touchpoints: All the Stuff and All the Staff

Kathy Dempsey

Build Better Working Relationships at Your Library

Mary Schaefer 

Building Effective and Innovative Partnerships

Michele Stricker

Building Your Library’s Capacity for Community-Led Planning

Audrey Barbakoff

Bully-proofing Your Library

Pat Wagner

Business Reference and Outreach

Carrie Rogers-Whitehead 

Challenging Employee Conversations Without Fear

Audrey Barbakoff

Civility Goes Viral: A New Approach for a New Era

Valerie J. Gross, MM, MLS, JD

Coach Your Library Employees to Improve Accountability

Mary Schaefer

Collection Preservation: Intro to Environmental Damage to Materials

Jeremy Linden

Communicating With Elected Officials About Your Library

Carrie Rogers-Whitehead

Community-Led Strategic Planning and Organizational Change

Audrey Barbakoff

Community-Led Strategic Planning and Organizational Change

Audrey Barbakoff

Conflict in the Library: Managing, Surviving, and Even Thriving?!

Stevie Munz

Conscious Culture: Concrete Choices That Can Change Your Library Workplace

Pat Wagner

Course Correction: How to Guide Library Employees Back on Track

Pat Wagner

Creating Fundable Grant Proposals in Libraries

Bess de Farber

Creating Standards for Successful Customer Service (For Frontline Staff)

Pat Wagner

Creating Your Library Facility Security Report: A Step-By-Step Guide

Steve Albrecht

Crisis Leadership: A Three-Pronged Approach to Leading a Library in a Crisis

Jason Martin

Curious About Library Supervision?

Pat Wagner

Customer Interaction Strategies: 3 Sides of Success

Maurice Coleman

Dealing With Digital Distractions: Ideas and Recommendations for Libraries

Carrie Rogers-Whitehead

Dealing With Hostile and Potentially Dangerous Library Users

Pat Wagner

Dealing With the Behaviors of Toxic People in Your Library

Andrew Sanderbeck

Defusing Encounters With Angry Patrons at Your Library

Carrie Rogers-Whitehead

Denied! Why 90% of Grant Applications Don’t Get Funded

Bess de Farber

Design for Libraries: Tools and Principles for Outstanding Library Promotions

Jennifer Blair

Digital Citizenship Programming in Libraries

Carrie Rogers-Whitehead

Don't Solve Everything! Build a Problem-Solving Team Instead

Catherine Hakala-Ausperk

Effective Approaches to Working with Homeless Patrons

Jared Oates 

Effective Stakeholder Communication Strategies for Special Librarians

Kathy Dempsey

Emotional Intelligence: Understanding Your and Others’ Emotions for Self-Awareness

Jennifer Blair

Empathic Design: Center Your Library with Empathy, Compassion, and Purpose

Jennifer Blair

Enhancing the Digital Experience for Library Patrons With Disabilities

Kara Zirkle

Everyday Leadership, Regardless of Your Job Title

Pat Wagner

Exploring the Misinformation Landscape

Peter Adams

Facilitating Big, Difficult Public Meetings

Pat Wagner

Financial Oversight Guidelines for Non-Financial Library Managers and Leaders

Pat Wagner

Fostering a Culture of Creativity in Libraries

Megan Lotts

Get 40 Marketing Resources in 60 Minutes for Your Library

Kathy Dempsey

Going Viral: How To Use Misinformation To Teach News Literacy

Peter Adams

Going to Vision: How to Develop a Meaningful & Effective Vision for Your Library

Jamie LaRue

Handling Misinformation and Conspiracy Theories at your Library

Carrie Rogers-Whitehead

Harassment Prevention: Responding to Sexual, Racial, and Bullying Incidents

Steve Albrecht

Helping Serve the Neurodiverse in your Library Community

Carrie Rogers-Whitehead

Helping Your Library Rebound After a Crisis: New Tools in Disaster Response

Michele Stricker

How (and Why) to Do a Simple External Communications Audit

Kathy Dempsey

How Your Library Can Contribute to Community Resiliency After a Disaster

Michele Stricker

How to Break the Rules: Offering Great Customer Service to Everyone!

Pat Wagner

How to Craft and Utilize an Elevator Speech to Prove Your Library's Value

Kathy Dempsey

How to Create Your Dream Team: A Holistic Look at Library Personnel Management

Jamie LaRue

How to Design and Deliver Training Webinars that Exceed Expectations

Andrew Sanderbeck

How to Give Presentations With Confidence

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How to Give and Receive Feedback (Constructive Criticism) so Everyone is Still S

Pat Wagner

How to Keep Library Projects on Track: Project Management for Everyone

Pat Wagner

How to Launch a Successful Library Newspaper Column

Jamie LaRue

How to Write Effective Survey Questions to Get Useful Data

Kathy Dempsey

How to Write for the Library Press (and Make Editors Love You)

Kathy Dempsey

Hybrid/Blended Learning: Combining the Best of Virtual and “In-Person” Education

Pat Wagner

Improve Your Negotiations for Career Advancement and Your Library’s Success

Kathy Dempsey 

Increasing Library Usage through Strategic Merchandising

Kathy Dempsey 

Increasing Library Workplace Engagement and Satisfaction

Jason Martin

Intellectual Freedom and Social Justice

Jamie LaRue

Leading With Confidence: Best Practices for New and Emerging Library Managers

Jennifer Blair

Leading from the Middle: Managing Up and Down Simultaneously

Carrie Rogers-Whitehead

Leveraging Uncertainty to Achieve Success

George Needham

Librarian Evolution: Libraries Thrive When We Change

Gina Millsap

Librarians as Community Preparedness Ambassadors

Michele Stricker

Library Ethics: Earning Trust and Respect During Difficult Times

Pat Wagner

Library Programming: Getting it Right!

Stephen Abram

Library Resource Management and Discovery

Marshall Breeding

Making Changes That Stick

Audrey Barbakoff

Making Each Other Look Good: The Library Board and the Library Director

Jamie LaRue

Making Your Press Releases More Effective

Kathy Dempsey

Marketing for Libraries: Learn Principles and Methods that Help You Identify You

Jennifer Blair

Mastering Uncomfortable Conversations with Library Visitors

Pat Wagner

Mental Health: How Libraries Can Empower Themselves to Respond

Jennifer Blair

No Buy-In or Budget for Marketing? Here Are 20 Things You Can Do to Change That!

Kathy Dempsey

No, the Customer Isn’t Always Right

Andrew Sanderbeck

Online Safety: Cyberbullying, Privacy, Trends and More

Carrie Rogers-Whitehead

Opiate Users in Our Libraries: Safe and Effective Responses to a National Issue

Steve Albrecht

Outreach & Engagement for Unconventional Community Collaboration

Megan Lotts

Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces

Carrie Rogers-Whitehead

Plan a Campaign to Draw People Back into Your Libraries

Kathy Dempsey

Play Offense, Not Defense: Have Soundbites Ready for Tough Situations

Kathy Dempsey

Policies and Procedures: How They Manage You and Your Patrons

Jennifer Blair

Positive Reinforcement: Motivation That Works for Library Workspaces

Pat Wagner

Pro Tips for Giving Great Presentations, Online and In-Person

Kathy Dempsey

Promoting Your Collections: Messaging, Merchandising, and More

Kathy Dempsey

Proven Strategies for Outreach & Programming

Kathy Dempsey

Quiet Leadership: Cultivate Your Identity as an Introverted, Quiet, or Reserved

Jennifer Blair

Recruiting, Hiring, Orienting, Maintaining and Saying Goodbye to Library Volunteers

Pat Wagner

Reluctant Leadership: Embracing Authenticity and Intrinsic Qualities

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Reverse Strategic Planning: Evaluating A Team’s Workplace Productivity

Pat Wagner

Safe & Secure Libraries: Helping Staff Deal With Challenging Patrons

Steve Albrecht

Sensory Storytime

Jill Burket Ragase

Seven Elements of Successful Online Presentations

Pat Wagner

Social Media for Libraries and Archives

Tara Maharjan

Spark! Little Things that Attract Library Users and Increase Circulation

Pat Wagner

Sponsorship Advice and Ideas for Libraries

Carrie Rogers-Whitehead

Strategic Planning When You Can’t Afford a Consultant

Michele Stricker

Strategic Planning: Connecting Vision and Identity to Library Value

Jennifer Blair

Strategies for Outreach to Marginalized Populations

Kathy Dempsey

Strategies for a Successful Directorship

Jamie LaRue

Strategies to Empower Libraries: Leveraging Existing Resources for Successful Community Projects

Bess de Farber

Stress Management for Library Staff: Real Tools for Work and Life Balance

Steve Albrecht

Successfully Dealing with Toxic Behaviors in Your Library

Andrew Sanderbeck

Team Up at the Starting Line: Search for Grant Opportunities and Complete Applications

Bess de Farber

Telling the Library Story to Increase Public Support

Jamie LaRue

The Art and Science of Marketing Communications for Libraries

Kathy Dempsey

The Art of Delegation

Pat Wagner

The Art of Spin: Making the Most from Your Library Metrics

Stephen Abram

The Cycle of True Marketing and How to Start Working With It

Kathy Dempsey

The Fundamentals of Teaching News Literacy

Peter Adams

The Gentle Art of Saying No to Others

Andrew Sanderbeck

The Quiet Approach for Serving Library Patrons

Andrew Sanderbeck

The “Silver Tsunami” and Your Library – Don’t Get Swept Away!

Wendy Pender

Time Management for Library Staff

Carrie Rogers-Whitehead

Tired of Hearing, “I didn’t know the library did that”? Here’s Your Fix!

Kathy Dempsey

Transformational by Design: Serving Patrons at Every Life Stage

Jamie LaRue

Up or Out: Smarter Ways to Get Library Employees Back on Track

Jamie LaRue

Up or Out: Smarter Ways to Get Library Employees Back on Track, or End the Ride

Jamie LaRue

Use Strategic Communication to Influence Your Library’s Stakeholders

Kathy Dempsey

User Experience Design: A Human Centered Approach to Designing Libraries

Jennifer Blair

Weeding Your Collection: What Can Go Wrong?

Pat Wagner

What They Didn’t Teach You in Library School: The Cycle of True Marketing

Kathy Dempsey

When Libraries Make Serious Mistakes with Customers

Pat Wagner

Why Your Library Website Should Include a Press Room

Kathy Dempsey

Working With Your Teens, Pages and Students as Library Employees and Volunteers

Pat Wagner

Workplace Politics: How Defining Roles Shape Inner Workings and How You Can
Still Make a Difference

Jennifer Blair

Yikes! Communication Apprehension is Everywhere! Navigating Leadership and Work

Stevie Munz