Difficult Conversations / Behaviors

Book Bans and Censorship: Jamie LaRue on Managing Public Comment Sessions and Material Challenges

Challenging Employee Conversations Without Fear

Community Care for Burned-Out Library Workers

Dealing With Difficult Library Board Members

Dealing With Hostile and Potentially Dangerous Library Users

Defusing Encounters with Angry Patrons

Effective Stakeholder Communication Strategies for Special Librarians

Facing Angry Patrons: De-Escalation and Communication Techniques + Policy Advice

Frontline Staff Reset: Tackling Resolution and Decision-Making Challenges

Frontline Staff: Balancing Challenges from Patrons to Workplace Expectations

Going to Vision: How to Develop a Meaningful & Effective Vision for Your Library

How You Can Handle Challenging Conversations

MK's Test Webinar

Managing Public Comment Sessions

Mastering Uncomfortable Conversations with Library Visitors

Mental Health: How Libraries Can Empower Themselves to Respond

When Libraries Make Serious Mistakes with Customers

Workplace Politics: How Defining Roles Shape Inner Workings and How You Can Still Make a Difference

Yikes! Communication Apprehension is Everywhere! Navigating Leadership and Work