Focus on UX and Empathic Design to Ensure a Human-Centered Library

A successfully designed library benefits users the most through visualization and creativity. This webinar will cover two related topics: User experience design focuses on the user perspective first. Empathic design takes a user-centered approach with special attention to ensuring empathy and compassion toward the users. Combining user experience (UX) and empathic design calls librarians to analyze what users need, then create spaces, services, and programs with empathy and purpose.

During this session, you will learn how to see your library through the eyes of others. This understanding will help ensure that your organization is prepared to seek solutions with compassion and grace. From this webinar, you will:

• Find deeper meaning by prioritizing the user experience

• Apply empathy to transform users' perspective of libraries

• Discover and identify behavior to influence human-centered problem solving

• Learn how to ensure patrons’ needs focus on learning and growth

• Develop creative and practical application solutions from observation and user experience motivations

Presenter

Jennifer Blair is the Head of User Services Librarian and Associate Professor at Azusa Pacific University (APU). Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and library science. Jennifer holds a B.A. in Graphic Design, an M.A in Educational Multimedia, and an M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.