Handling Misinformation and Conspiracy Theories at Your Library

December 9, 2-3 PM Eastern (Rescheduled from November 4)

Misinformation isn't simply an information problem—it's a human communication problem. When people encounter information that challenges their beliefs, identities, communities, or trusted sources, simply providing the “right” information can sometimes make the conversation worse.

Through this webinar, we explore how librarians can approach misinformation through a relational communication lens. That is, rather than focusing solely on correcting false claims, you will learn how to interpret and listen, reflect and analyze emotional responses, as well as remain mindful of maintaining the relationship.

Through this workshop, you will learn how to:

• Understand why misinformation is a relational challenge.
• Identify the importance of trust, emotional responses, and relationship maintenance behaviors in a communication pattern.
• Apply communication strategies to navigate challenging misinformation conversations with patrons, staff members, and colleagues.

Presenter

Dr. Stevie M. Munz is an award-winning teacher and researcher with 14+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops, and is a published author. As a communication expert, she is passionate about developing your communication power skills. From public speaking to professional storytelling to writing and editing services, and diversity, equity, and inclusion workshops, Dr. Stevie understands communication.