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Volunteers have the same lifecycle as paid employees and many of the same legal conditions for working for the library. Are they a right match for a library, which is first and foremost a service organization? Do they have technical, clerical, or professional skills? How are they at dealing with conflicts with library customers? Have you screened them for financial problems, a criminal background check, or anything that might flag them for being around children? Have they received the same orientation as the paid employees, as well as periodic reviews and consistent positive reinforcement? And what happens when you need to say good-bye?
Presenter
Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, nonprofits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.
