Communication Skills
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Communication Skills
Begin With One Step: How to Start Talking About DEI at Your Library
Begin With One Step: How to Start Talking About DEI at Your Library
$49.00
Best Practices for Working in Circulation, Access Services, and Operations
Best Practices for Working in Circulation, Access Services, and Operations
$49.00
Building Effective and Innovative Partnerships
Building Effective and Innovative Partnerships
$49.00
Change Management: Navigating and Communicating Change in Libraries
Change Management: Navigating and Communicating Change in Libraries
$49.00
Communicating With Elected Officials and Library Stakeholders
Communicating With Elected Officials and Library Stakeholders
$49.00
Conflict in the Library: Managing, Surviving, and Even Thriving?!
Conflict in the Library: Managing, Surviving, and Even Thriving?!
$49.00
Conscious Culture: Concrete Choices That Can Change Your Library Workplace
Conscious Culture: Concrete Choices That Can Change Your Library Workplace
$49.00
Course Correction: How to Guide Library Employees Back on Track
Course Correction: How to Guide Library Employees Back on Track
$49.00
Creating More Joy & Resilience in the Library
Creating More Joy & Resilience in the Library
$49.00
Customer Interaction Strategies: 3 Sides of Success
Customer Interaction Strategies: 3 Sides of Success
$49.00
Dealing With Difficult Library Board Members
Dealing With Difficult Library Board Members
$49.00
Dealing With Hostile and Potentially Dangerous Library Users
Dealing With Hostile and Potentially Dangerous Library Users
$49.00
Defusing Encounters with Angry Patrons
Defusing Encounters with Angry Patrons
$49.00
Effective Stakeholder Communication Strategies for Special Librarians
Effective Stakeholder Communication Strategies for Special Librarians
$49.00
Engagement Beats Promotion: Using Partnerships to Raise Awareness
Engagement Beats Promotion: Using Partnerships to Raise Awareness
$49.00
Facilitating Big, Difficult Public Meetings
Facilitating Big, Difficult Public Meetings
$49.00
Facing Angry Patrons: De-Escalation and Communication Techniques + Policy Advice
Facing Angry Patrons: De-Escalation and Communication Techniques + Policy Advice
$49.00
Frontline Staff Reset: Tackling Resolution and Decision-Making Challenges
Frontline Staff Reset: Tackling Resolution and Decision-Making Challenges
$49.00
Frontline Staff: Balancing Challenges from Patrons to Workplace Expectations
Frontline Staff: Balancing Challenges from Patrons to Workplace Expectations
$49.00
Going to Vision: How to Develop a Meaningful & Effective Vision for Your Library
Going to Vision: How to Develop a Meaningful & Effective Vision for Your Library
$49.00
Handling Misinformation: A Communication Approach to Difficult Conversations
Handling Misinformation: A Communication Approach to Difficult Conversations
$49.00
Helping Serve the Neurodiverse in your Library Community
Helping Serve the Neurodiverse in your Library Community
$49.00
How You Can Handle Challenging Conversations
How You Can Handle Challenging Conversations
$49.00
How to Craft and Utilize an Elevator Speech to Prove Your Library's Value
How to Craft and Utilize an Elevator Speech to Prove Your Library's Value
$49.00
How to Give and Receive Feedback (Constructive Criticism) so Everyone is Still S
How to Give and Receive Feedback (Constructive Criticism) so Everyone is Still S
$49.00
Improv-ing at the Library: Using Improv Techniques to Improve Library Culture
Improv-ing at the Library: Using Improv Techniques to Improve Library Culture
$49.00
Improve Your Negotiations for Career Advancement and Your Library’s Success
Improve Your Negotiations for Career Advancement and Your Library’s Success
$49.00
Inclusive and Impactful: Reinventing Your Library’s Meeting Culture
Inclusive and Impactful: Reinventing Your Library’s Meeting Culture
$49.00
Leading With Confidence: Best Practices for New and Emerging Library Managers
Leading With Confidence: Best Practices for New and Emerging Library Managers
$49.00
Leading from the Middle: Managing Up and Down
Leading from the Middle: Managing Up and Down
$49.00
Librarian Evolution: Libraries Thrive When We Change
Librarian Evolution: Libraries Thrive When We Change
$49.00
Making Each Other Look Good: The Library Board and the Library Director
Making Each Other Look Good: The Library Board and the Library Director
$49.00
Managing Public Comment Sessions
Managing Public Comment Sessions
$49.00
Mastering Conversation: Elevate Your Work Relationships to the Next Level!
Mastering Conversation: Elevate Your Work Relationships to the Next Level!
$49.00
Mastering Uncomfortable Conversations with Library Visitors
Mastering Uncomfortable Conversations with Library Visitors
$49.00
Mental Health: How Libraries Can Empower Themselves to Respond
Mental Health: How Libraries Can Empower Themselves to Respond
$49.00
Passive-Aggressive Behavior: Sources and Solutions for Libraries
Passive-Aggressive Behavior: Sources and Solutions for Libraries
$49.00
Play Offense, Not Defense: Have Soundbites Ready for Tough Situations
Play Offense, Not Defense: Have Soundbites Ready for Tough Situations
$49.00
Pro Tips for Giving Great Presentations, Online and In-Person
Pro Tips for Giving Great Presentations, Online and In-Person
$49.00
Seven Elements of Successful Online Presentations
Seven Elements of Successful Online Presentations
$49.00
Short-Form Video for Libraries: Strategy, Creation, and Impact
Short-Form Video for Libraries: Strategy, Creation, and Impact
$49.00
Sparking Change: Powerful Strategies for Influencing Action in the Library!
Sparking Change: Powerful Strategies for Influencing Action in the Library!
$49.00
Talk the Talk: Mastering Communication Skills for Positive Library Relationships
Talk the Talk: Mastering Communication Skills for Positive Library Relationships
$49.00
Tired of Hearing, “I didn’t know the library did that”? Here’s Your Fix!
Tired of Hearing, “I didn’t know the library did that”? Here’s Your Fix!
$49.00
To Ensure Your Library's Health, Give Your Communications a Full Check-Up
To Ensure Your Library's Health, Give Your Communications a Full Check-Up
$49.00
Use Strategic Communication to Influence Your Library’s Stakeholders
Use Strategic Communication to Influence Your Library’s Stakeholders
$49.00
Use a Business Mindset to Communicate Your Value
Use a Business Mindset to Communicate Your Value
$49.00
When Libraries Make Serious Mistakes with Customers
When Libraries Make Serious Mistakes with Customers
$49.00
Workplace Politics: How Defining Roles Shape Inner Workings and How You Can Still Make a Difference
Workplace Politics: How Defining Roles Shape Inner Workings and How You Can Still Make a Difference
$49.00
Yikes! Communication Apprehension is Everywhere! Navigating Leadership and Work
Yikes! Communication Apprehension is Everywhere! Navigating Leadership and Work
$49.00
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